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Customer Testimonials

February 12, 2010

"Dear David,

In October 2009, we purchased our first hot tub spa, a Sundance Hartford, from National Pools and Spas.  From the start, we loved everything about it.  It was easy to maintain, it performed as expected, and it was very enjoyable and relaxing.

However, it wasn't until this past week with the blizzard snow storm, that we fully appreciated how well constructed our Hartford Spa was.  We received about two feet of snow and experienced temperatures in the low 20's, when unfortunately we lost our electricity.  From 7:00 pm until 9:00 am the next morning, we worried that we were going to lose our hot tub spa due to frozen and broken pipes.  After fourteen hours with no electric power, our Sundance Spa lost only six degrees!  The temperature of the water in the tub dropped from 103 degrees to 97 degrees.  When our electricity finally came on, and we saw that the insulation held the heat, we were amazed.  We turned the tub on and were ecstatic to find that everything was working perfectly!  The insulation did its job and we couldn't have been happier. 

Needless to say, we are impressed and very proud to own a Sundance Spa.  We know that we made the right decision in choosing Sundance.  Thank you for an excellent product that lives up to its promise.  We couldn't be happier!"

Sincerely,
-- Theresa & Randall J.,  PA
 

"Dear Gary,
 
Thank you for taking my email and correspondence. I would like to take this opportunity to compliment one of your employees/sales personnel, namely - Jay. He recently sold me a Chelsea spa. I found Jay to be very knowledgeable, courteous, and genuinely interested in my needs and wants. He explained in detail the differences in the carious hot tub models, including advantages and disadvantages. Jay spent a lot of time with me, and did not seem to be bothered by all the questions and concerns that I had. I explained to Jay that a hot tub purchase was a big investment,k and that i wanted to make sure I had all the facts, and made the right decision. He pit all my doubts and worries to rest. Jay explained to me all aspects of a hot tub, the differences in hot tubs, and how each of the controls works.

Prior to meeting Jay, I had checked with several of your competitors. I found your store to be the most impressive, and the cleanest. Other stores and dealers did not offer the type of hot tub that my budget could accommodate. I was not impressed with the quality of the competitors products either.

After the purchase of my new spa, I telephoned your store for follow-up advice and pointers on keeping the spa clean and the water clear. I found that all personnel that I had contact with were polite, extremely helpful, and had my satisfaction at heart. Any questions I had were answered and handled accordingly.

A apologize for the lateness of this letter, but health factors came into play. Please see that Jay receives a copy of this letter and email. He should be considered a valuable and dedicated employee. Again, I was totally impressed with Jay's honesty, knowledge, and genuine interest he took in my hot tub purchase."

I compliment him highly, and thank him.

Sincerely yours,
-- Gerard S.

"Dear Gary Hohne,

Thank you immensely much for the letter, prices, and information on the pool. I am sure that the paperwork took a really along time. Especially since your the president/CEO of your company it took you away from important business. Along with the project I made a poster board (as my presentation) which wowed everybody with all the accurate information. I'm truly confident I got an A+ on everything. Thanks again a whole lot."

Sincerely,
--  Kyle S. 

"Dear Mrs. Hohne:

My name is Ryan B. and my wife and I recently purchased our first Spa; a Sundance Cameo. During my intense research, I had the pleasure to deal with several of your employees. In no particular order; Jay, Jim, Joe were all consistently helpful, respectful, and treated me like a valued customer. No matter how many unusual questions I asked, they were always willing to spend the extra time and answer them.

Recently, your technician Jim R. helped me solve a minor electrical issue I was having with my spa's electrical set-up. he was also very helpful, respectful, and treated me like a valued customer. He went beyond my expectations and for that I am also very thankful.

While shopping for a spa, I was cognizant of the fact that I was not just buying a spa; I was also buying the dealer who sold the spa. Hohne as a company thoroughly impressed me before, during, and mostly after the sale of my spa. I honestly, cannot say that about any of the several other spa dealers I had contact with.

Your employees are truly an asset to their profession and Hohne as a whole. They deserve recognition for their positive efforts. It's people like this that make buying and owning a spa a real pleasure. I look forward to doing more business with Hohne in the future and give you my highest recommendation. " 
 
Best Regards,
-- Ryan B.