Poolandwater.com A Hohne Company Since 1954
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Your specialist in hot tub & spa supplies, chemicals, and parts.Poolandwater.com A Hohne Company Since 1954

Poolandwater.com Offers You Pool Accessories, Pool Chemicals & Much More.

Everything You Need For A Cleaner Pool In A Better World!

Store Policies

 

If you're not satisfied with your poolandwater.com purchase, you may return within 30 days of the original purchase date. The following options apply:

  • If the Product(s) are New & Unopened, they may be returned with a full refund (minus a 20% restocking fee & handling charge) or exchange.
  • If the Product(s)are Opened, you may return at your expense for a partial refund or exchange (minus 20% restorcking fee & handling charge).
  • Poolandwater.com will determine the amount based on the conditions of the package.

There are No Refunds or Exchanges if:

  • The item(s) have been used.
  • The current date is 30 days after the original purchase date.

To initiate the return process, please call: (800) 255-9665 or email us. This will allow us to begin the return process. Shipping charges will be handled by the customer.

Shipping Policy

 

All shipping is free within the Continental United States!
*Please Note: All parts from APC are excluded from free shipping.

Additional charges may apply for shipmetns ouside the contiguous 48 States. Poolandwater.com delivers all orders via ground shipping using UPS, USPS, FedEx or a freight carrier dependent upon the weight and dimensions of the product.

The product will be shipped from various distribution points across the country based on the most expeditious process. You will receivfe an estimated time of delivery at the check out process. All of our ground shipments will arrive in 4 - 6 Business days.

The dates listed on our product pages are estimated dates and do not take into account backordered product and seasonal delays. You will be notified by our customer service representatives if we are unable to make same day or next day deliveries.